索 引
A
Accrued Error, 累積錯誤／39
Activity Based Costing/Accounting (ABC), 作業基礎成本制／124
Allied Signal, 聯訊／27, 36, 43, 107
Altshuller, Genrich, 艾蘇勒／161, 235
Analogy brainstorming, 類比式腦力激盪法／156
Anti-Hawthorne Effect, 反霍桑效應／69-70
Anti-Solution brainstorming, 逆向操作式腦力激盪法／156
assumption busting, 瓦解僵化假設法／151, 155, 157-158, 232
B
Black Belt, 黑帶／18, 36, 71-72, 74, 90, 92, 95-96, 98-102, 104-109, 128-129
Brainstorming, 腦力激盪／151-153, 156
Brainwriting, 想到就寫法／151, 156
build-test-fix, 製造─測試─修護／211, 226
Business Champion, 業務盟主／97
C
calibration procedure, 校正程序／211
Caterpillar, 開拓重工／27, 31, 43, 107
Champion Team, 盟主團隊／93
Channel brainstorming, 渠道式腦力激盪法／155
Chief DFSS Champion, 最高DFSS盟主／65-67
Chrysler, 克萊斯勒／158
Concurrent Engineering, 同步工程／54
control plan, 管制計畫／147
Controlled Convergence, 控制的聚合／169-170
correlation matrix, 相關矩陣／143-144
cost-benefit analysis, 成本效益分析／165, 207, 225
crib sheet, 要旨大綱／82
Criteria-based matrix, 決策準繩矩陣／166-168, 170-171
Critical to Quality (CTQ), 品質關鍵環節／42, 114-115, 147, 176, 231
Crosby, Philip B., 克勞斯比／16, 229
D
Deming, W. Edwards, 戴明／15
Deployment Champion, 部署盟主／72, 74, 92, 94-95, 97-98, 109
design-build-test, 設計─製造─測試／192
Design of Experiments (DOE), 實驗設計／54, 56-57, 77-78, 81, 103
detection ability, 難檢度／173-174
DMAIC, 界定、衡量、分析、改善、控制／17-18, 46, 48-53, 56-57, 77
Dow Chemical, 陶氏化學／27, 31, 107
E
Ebert, Roger, 羅傑‧艾柏特／169
education, training and coaching, 教育、訓練與輔導／62, 70-71, 73, 102
error-proofing, 防錯／53, 216, 223
Executive Champion, 執行盟主／92-94, 96-97, 104, 106
Executive leadership, 執行領導／89-91, 95, 101, 109
F
Failure Modes and Effects Analysis (FMEA), 失效模式效應分析／146-147, 150, 172-176, 178-179, 210, 231
feed-forward, 前饋／53, 226
Five Sigma Wall, 五標準差障礙／37, 52
Franklin, Ben, 班．富蘭克林／196
Functional Degradation Testing (FDT), 機能劣化測試／213-215
G
General Electric (GE), 奇異／17, 27-28, 31, 36, 41-43, 47, 63, 79, 107, 226-227
GE Medical Systems, 奇異醫療系統／42
Green Belt, 綠帶／90, 98, 106-107
H
Hawthorne Effect, 霍桑效應／69
Hogan, Joseph M., 喬瑟夫‧侯根／42
House of Quality, 品質屋／142-143
I
IDDOV, 辨識、界定、發展、最適化、驗證／18-19, 50-53, 111, 113
Ideal Function, 理想機能／56, 146-147, 182-183, 198-199, 231
Immelt, Jeffrey R., 傑佛瑞．伊梅特／42
Innovative Situation Questionnaire (ISQ), 創新情境問卷／162
K
Kano Model, 狩野模型／135-138, 232
Kano, Noriaki, 狩野紀昭／135
Kennedy, Robert F., 羅柏．甘迺迪／157
L
Lateral Benchmarking, 水平標竿分析／139
Leadership Group, 領導團體／91, 95
M
Martin, Billy, 比利．馬丁／203-204
Master Black Belt, 黑帶大師／74, 90, 98-102, 104, 106, 129
Motorola, 摩托羅拉／41
Multi-Voting, 複數投票／166-168, 170-171
N
New Product Development Process (NPDP), 新產品研發標準程序／85
Nominal group technique, 名目團體技巧／166-167
nominal value, 名目值／146, 200
O
orthogonal arrays, 直交表／201
P
Parameter Design, 參數設計／192-194, 196, 198-200, 204-205, 207, 221, 231-232, 234
Patton, George S. Jr., 巴頓將軍／104, 155
pilot production run, 試產／51, 211, 214-215
potential problem analysis, 潛在問題分析／165, 171
Procedure manual, 程序手冊／220
Process Champion, 流程盟主／96
Process Owner, 流程擁有者／95-96
Process Control, 流程控制／53, 140, 207, 216, 221, 224, 232
Process Control plan, 流程控制計畫／216-219
Project Champion, 專案盟主／92, 94-98
Project charter, 專案章程／114-116, 129, 233
Project plan, 專案計畫／73, 114-115, 128-129, 233
Project scope, 專案範疇／116, 119
Project Selection Committee, 專案遴選委員會／84
Project Selection Screening, 專案選擇機制／94
Project Sponsor, 專案負責人／69, 72, 74, 114
Pugh, Stuart, 史都華．普弗／168
Pugh掇 Concept Generation model, 普弗的概念類舉模型／81
Pugh Concept Selection Technique, 普弗概念選擇技巧／140, 146, 166, 168-171, 179, 233
Q
Quality Function Deployment (QFD), 品質機能展開／18, 53, 81, 103, 114-115, 123, 125, 130, 134-135, 139-144, 146-147, 167, 210, 233
Quality Loss Function (QLF), 品質損失函數／188-189, 201-202, 233-234
quantitative benchmarking, 數量化標竿分析／103
R
relationship matrix, 關係矩陣／142-145
Resource Member, 資源／顧問成員／107
Response plan, 回應計畫／217
Return on Investment (ROI), 投資報酬率／44, 87, 127
Robust Design, 穩健設計／16, 18, 44, 57, 77, 81, 103, 140, 146-147, 181-182, 186-187, 189, 192, 207, 214, 232-234
Robust (Design) Optimization, 穩健（設計）最適化／53, 57, 181-182, 187, 205-206, 231-232, 234
Robust engineering, 穩健工程／54-56, 229
robustness metric, 穩健指標／214
S
signal-to-noise ratio, 訊號雜訊比／200
Six Sigma, 六標準差／16-19, 27-29, 31-38, 43-50, 52-53, 56-57, 86-87, 94, 97-98, 101, 106-107, 116-117, 121, 168, 178, 202, 211, 230
special causes of variation, 特殊因變異／222
standard deviation, 標準差／32-33, 49
Statistical Process Control (SPC), 統計製程控制／222
T
Taguchi, Genichi, 田口玄一／16, 55, 182, 201, 229, 234
Taguchi Methods, 田口法／77-78, 234
Team Member, 小組成員／74-76, 90, 95, 107, 127, 129, 133, 141, 152, 154-157, 160, 163-165, 167-171, 173, 192, 200, 202-203, 219-220, 226, 233
Test to Bogey, 績優標竿測試法／212-215
Test to Failure, 測到失效法／212-215, 234
trial and error, 試誤法／28, 192, 208
TRIZ (Theory of Inventive Problem Solving), 問題求解創新理論／81, 140, 146, 150-151, 160-164, 179, 235
tolerance degrading, 允差降級／202
Tolerance Design, 允差設計／54, 182, 189, 200-205, 207, 234
Tolerance optimization, 允差最適化／53, 200, 205
tolerance upgrading, 允差升級／202, 234-235
Total Quality Management (TQM), 全面品質管理／87, 123
Transactional Champion, 交易盟主／ 96-97
U
UMC, 單位製造成本／124-125
V
visual control, 依視覺資訊來控制／216, 223-224
Voice of the Customer (VOC), 顧客心聲／235
W
Welch, Jack, 傑克‧威爾許／17, 47, 79, 88, 107
Work Breakdown Structure (WBS), 專案分工結構圖／129
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