索 引
A
Accrued Error, 累積錯誤/39
Activity Based Costing/Accounting (ABC), 作業基礎成本制/124
Allied Signal, 聯訊/27, 36, 43, 107
Altshuller, Genrich, 艾蘇勒/161, 235
Analogy brainstorming, 類比式腦力激盪法/156
Anti-Hawthorne Effect, 反霍桑效應/69-70
Anti-Solution brainstorming, 逆向操作式腦力激盪法/156
assumption busting, 瓦解僵化假設法/151, 155, 157-158, 232
B
Black Belt, 黑帶/18, 36, 71-72, 74, 90, 92, 95-96, 98-102, 104-109, 128-129
Brainstorming, 腦力激盪/151-153, 156
Brainwriting, 想到就寫法/151, 156
build-test-fix, 製造─測試─修護/211, 226
Business Champion, 業務盟主/97
C
calibration procedure, 校正程序/211
Caterpillar, 開拓重工/27, 31, 43, 107
Champion Team, 盟主團隊/93
Channel brainstorming, 渠道式腦力激盪法/155
Chief DFSS Champion, 最高DFSS盟主/65-67
Chrysler, 克萊斯勒/158
Concurrent Engineering, 同步工程/54
control plan, 管制計畫/147
Controlled Convergence, 控制的聚合/169-170
correlation matrix, 相關矩陣/143-144
cost-benefit analysis, 成本效益分析/165, 207, 225
crib sheet, 要旨大綱/82
Criteria-based matrix, 決策準繩矩陣/166-168, 170-171
Critical to Quality (CTQ), 品質關鍵環節/42, 114-115, 147, 176, 231
Crosby, Philip B., 克勞斯比/16, 229
D
Deming, W. Edwards, 戴明/15
Deployment Champion, 部署盟主/72, 74, 92, 94-95, 97-98, 109
design-build-test, 設計─製造─測試/192
Design of Experiments (DOE), 實驗設計/54, 56-57, 77-78, 81, 103
detection ability, 難檢度/173-174
DMAIC, 界定、衡量、分析、改善、控制/17-18, 46, 48-53, 56-57, 77
Dow Chemical, 陶氏化學/27, 31, 107
E
Ebert, Roger, 羅傑‧艾柏特/169
education, training and coaching, 教育、訓練與輔導/62, 70-71, 73, 102
error-proofing, 防錯/53, 216, 223
Executive Champion, 執行盟主/92-94, 96-97, 104, 106
Executive leadership, 執行領導/89-91, 95, 101, 109
F
Failure Modes and Effects Analysis (FMEA), 失效模式效應分析/146-147, 150, 172-176, 178-179, 210, 231
feed-forward, 前饋/53, 226
Five Sigma Wall, 五標準差障礙/37, 52
Franklin, Ben, 班.富蘭克林/196
Functional Degradation Testing (FDT), 機能劣化測試/213-215
G
General Electric (GE), 奇異/17, 27-28, 31, 36, 41-43, 47, 63, 79, 107, 226-227
GE Medical Systems, 奇異醫療系統/42
Green Belt, 綠帶/90, 98, 106-107
H
Hawthorne Effect, 霍桑效應/69
Hogan, Joseph M., 喬瑟夫‧侯根/42
House of Quality, 品質屋/142-143
I
IDDOV, 辨識、界定、發展、最適化、驗證/18-19, 50-53, 111, 113
Ideal Function, 理想機能/56, 146-147, 182-183, 198-199, 231
Immelt, Jeffrey R., 傑佛瑞.伊梅特/42
Innovative Situation Questionnaire (ISQ), 創新情境問卷/162
K
Kano Model, 狩野模型/135-138, 232
Kano, Noriaki, 狩野紀昭/135
Kennedy, Robert F., 羅柏.甘迺迪/157
L
Lateral Benchmarking, 水平標竿分析/139
Leadership Group, 領導團體/91, 95
M
Martin, Billy, 比利.馬丁/203-204
Master Black Belt, 黑帶大師/74, 90, 98-102, 104, 106, 129
Motorola, 摩托羅拉/41
Multi-Voting, 複數投票/166-168, 170-171
N
New Product Development Process (NPDP), 新產品研發標準程序/85
Nominal group technique, 名目團體技巧/166-167
nominal value, 名目值/146, 200
O
orthogonal arrays, 直交表/201
P
Parameter Design, 參數設計/192-194, 196, 198-200, 204-205, 207, 221, 231-232, 234
Patton, George S. Jr., 巴頓將軍/104, 155
pilot production run, 試產/51, 211, 214-215
potential problem analysis, 潛在問題分析/165, 171
Procedure manual, 程序手冊/220
Process Champion, 流程盟主/96
Process Owner, 流程擁有者/95-96
Process Control, 流程控制/53, 140, 207, 216, 221, 224, 232
Process Control plan, 流程控制計畫/216-219
Project Champion, 專案盟主/92, 94-98
Project charter, 專案章程/114-116, 129, 233
Project plan, 專案計畫/73, 114-115, 128-129, 233
Project scope, 專案範疇/116, 119
Project Selection Committee, 專案遴選委員會/84
Project Selection Screening, 專案選擇機制/94
Project Sponsor, 專案負責人/69, 72, 74, 114
Pugh, Stuart, 史都華.普弗/168
Pugh掇 Concept Generation model, 普弗的概念類舉模型/81
Pugh Concept Selection Technique, 普弗概念選擇技巧/140, 146, 166, 168-171, 179, 233
Q
Quality Function Deployment (QFD), 品質機能展開/18, 53, 81, 103, 114-115, 123, 125, 130, 134-135, 139-144, 146-147, 167, 210, 233
Quality Loss Function (QLF), 品質損失函數/188-189, 201-202, 233-234
quantitative benchmarking, 數量化標竿分析/103
R
relationship matrix, 關係矩陣/142-145
Resource Member, 資源/顧問成員/107
Response plan, 回應計畫/217
Return on Investment (ROI), 投資報酬率/44, 87, 127
Robust Design, 穩健設計/16, 18, 44, 57, 77, 81, 103, 140, 146-147, 181-182, 186-187, 189, 192, 207, 214, 232-234
Robust (Design) Optimization, 穩健(設計)最適化/53, 57, 181-182, 187, 205-206, 231-232, 234
Robust engineering, 穩健工程/54-56, 229
robustness metric, 穩健指標/214
S
signal-to-noise ratio, 訊號雜訊比/200
Six Sigma, 六標準差/16-19, 27-29, 31-38, 43-50, 52-53, 56-57, 86-87, 94, 97-98, 101, 106-107, 116-117, 121, 168, 178, 202, 211, 230
special causes of variation, 特殊因變異/222
standard deviation, 標準差/32-33, 49
Statistical Process Control (SPC), 統計製程控制/222
T
Taguchi, Genichi, 田口玄一/16, 55, 182, 201, 229, 234
Taguchi Methods, 田口法/77-78, 234
Team Member, 小組成員/74-76, 90, 95, 107, 127, 129, 133, 141, 152, 154-157, 160, 163-165, 167-171, 173, 192, 200, 202-203, 219-220, 226, 233
Test to Bogey, 績優標竿測試法/212-215
Test to Failure, 測到失效法/212-215, 234
trial and error, 試誤法/28, 192, 208
TRIZ (Theory of Inventive Problem Solving), 問題求解創新理論/81, 140, 146, 150-151, 160-164, 179, 235
tolerance degrading, 允差降級/202
Tolerance Design, 允差設計/54, 182, 189, 200-205, 207, 234
Tolerance optimization, 允差最適化/53, 200, 205
tolerance upgrading, 允差升級/202, 234-235
Total Quality Management (TQM), 全面品質管理/87, 123
Transactional Champion, 交易盟主/ 96-97
U
UMC, 單位製造成本/124-125
V
visual control, 依視覺資訊來控制/216, 223-224
Voice of the Customer (VOC), 顧客心聲/235
W
Welch, Jack, 傑克‧威爾許/17, 47, 79, 88, 107
Work Breakdown Structure (WBS), 專案分工結構圖/129
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